Chatbots have hit the headlines over the past few days after a Google engineer claimed that the firm’s most advanced system has developed human-like feelings, or become sentient.
Simply put, a chatbot is a computer program deliberately designed to mimic and respond to human speech.
But just how lifelike are the best on the market? One thing for sure is that these intelligent virtual assistants are now found everywhere.
From Amazon’s Alexa, to Apple’s Siri, or a retailer’s website, an estimated 80% of us now use chatbots – whether they are responding to us verbally, or via written text.
In fact, chatbots are now said to be the fastest-growing way in which brands communicate with their customers.
I – Word Understanding
Sentient – able to perceive (aware) feelings
Mimic – to imitate
II – Have Your Say
1, Have you ever talked to a chatbot (Siri, Alexa, retailer chatbots, service provider chatbot, etc)?
What is the nature of your conversation?
2, How satisfied are you when talking to a chatbot? Would you rather talk to a human customer service even if it means waiting in a queue?
3, Chatbots are now considered a useful tool for businesses to improve and streamline their customer service processes. What are your concerns about using chatbots? What do you think about chatbots having the sense of feelings?
